Shipping & Return Policy
Damage and Refunds
At Premavilas, we take utmost care in packaging our products. However, if you receive a product that is damaged, spoiled, or not as described, please contact us immediately.
To report any issue, kindly reach out to us within 24 hours of delivery with clear photos or video proof of the product and packaging.
Important: Please do not accept the parcel if the safety tape is tampered or opened.
You can contact us via:
Call or WhatsApp: 94897 99544
Email: care@premavilas.com
All refund or replacement requests will be reviewed on a case-by-case basis and processed as per our Refund Policy.
Where Should Customers Send Unboxing Videos?
To submit an unboxing video as proof for a missing items claim, customers can use either of the following methods:
1. Email Attachment or Cloud Link
If your video file is small (usually under 25 MB):
– Attach it directly to your email and send it to care@premavilas.com
If your video file is large:
– Upload the video to a cloud storage service such as Google Drive
– Set the file permissions to "Anyone with the link can view"
– Copy the shareable link
– Paste the link into your email and send it to care@premavilas.com
What to Include in the Email:
Your order number
The name and contact details used for your order
The unboxing video (attached or linked)
Important Tips:
Ensure the video link is accessible (not restricted)
Double-check all details before sending your claim
If you need help, reach out to the support team for step-by-step instructions
Important Notice
Once your parcel is shipped from our facility, no cancellations, changes, or refunds will be allowed under any circumstances.
Delivery cannot be completed due to an incorrect or incomplete address, or if the customer is unreachable by phone at the time of delivery — in such cases, no refund or replacement will be applicable.
Please double-check your order details and contact information before confirming your purchase.
Cancellation & Refund Policy
At www.premavilas.com, we prepare and dispatch every order with utmost care to ensure timely and fresh delivery. Once an order is confirmed, it moves into processing immediately — hence, cancellations are generally not allowed.
However, cancellations may be considered under limited conditions as detailed below:
Customer-Initiated Cancellations
Cancellations may be allowed only if the order has not been packed or dispatched, and in one of the following situations:
Duplicate order placed by mistake
Incorrect delivery address entered and reported immediately
Items are out of stock at the time of confirmation
Request made before packing/shipping begins
All cancellation requests must be sent to care@premavilas.com with your order details. Approval is subject to review.
Premavilas-Initiated Cancellations
We may cancel your order in the following cases:
Delivery address falls outside our serviceable area
We are unable to reach you for order confirmation
Items are unavailable or discontinued
Errors in pricing or product details on the website
Suspicious or high-risk transactions
Courier service disruptions, strikes, or natural calamities
In the event of a cancellation from our side, applicable refunds will be processed as per our Refund Policy, and you will be notified via phone, SMS, or email.
Delivery Schedule & Shipping Information
Delivery Timeline
Tamil Nadu & Puducherry: 2–4 business days
(Rest of Tamil Nadu & Puducherry)
South Indian States (Andhra Pradesh, Telangana, Karnataka, Kerala): 3–5 business days
Rest of India: 4–7 business days
(Rest of India)
Remote Locations: Up to 8–9 business days
Shipping Costs
Tamil Nadu: ₹70 per kg
Andhra Pradesh, Karnataka, Kerala, Telangana: ₹100 per kg
Other States (by air): ₹250 per kg
Shipping Charges
Shipping charges are calculated at checkout based on your order’s total weight, package size, and delivery location.
The shipping fee is included in your order total and collected at the time of purchase.
The amount shown at checkout is the final shipping cost — no additional charges will apply.
Order Dispatch
Orders placed before 4:00 PM are usually dispatched the same day.
Orders placed after 4:00 PM will be dispatched on the next working day, subject to product availability and payment confirmation.
Weekend dispatches are avoided since courier delays can occur on weekends, which may impact product quality in transit.
Festival Delays
During festival months, dispatch and delivery may be delayed due to reasons such as stock shortages and overloaded shipments.
Shipping Details
It is the customer's responsibility to provide accurate shipping details. Any delay due to incorrect information will be the sole responsibility of the customer.
Order Tracking
Customers can track their orders on the courier company's website using the tracking number provided at the time of order placement.
Delivery timings and days will follow the courier company’s policies.
Cash on Delivery
Currently unavailable.